Cancellation of tours by Naturaliste Charters
Our guest’s safety and comfort is always our priority. We constantly monitor sea conditions along the coastline and respond professionally to any changes. This may mean:
Cancellation of a Tour
Restrictions may be placed on passengers with medical or mobility problems. The child age limit may be raised. A full refund will apply to tours cancelled due to inclement weather, a tour where minimum passenger numbers have not been met or any other safety reason if it cannot be rebooked to the customer’s satisfaction.
Cancellations by guests
Cancellations by guests will incur a minimum 20% fee. Cancellations 14 days or less prior to departure incur a 50% fee. Cancellations 7 days or less of departure, no refund applies. If you need to change your booking please contact the office directly on (08) 9750 5500. All booking changes incur a 20% rebooking fee.